Booking Policy

Last updated: September 30, 2026

This policy explains how booking a ride with Onyx Chauffeur Boston works: what the online estimate means, when your booking is confirmed, and what to expect on the day.

1. Estimates and your actual price

The fare calculator on our website gives an estimate only. It is not a quote and not a booking. Traffic, tolls, waiting time, the exact route and the vehicle can change the final price.

After you send an inquiry, we reply with your actual price by email (and sometimes WhatsApp). That price is valid for the trip details you gave us.

2. When your booking is confirmed

• Your ride is booked only when you accept the price, by tapping Accept this price on your booking page or by telling us you accept by phone, email or message.
• We then confirm the ride and send your chauffeur’s name and vehicle.
• Sending an inquiry does not reserve a vehicle and nothing is charged.

3. If we need to correct a price

If we made a mistake in your price, we will send a corrected price with the reason. Any earlier acceptance no longer applies, and your booking continues only when you accept the corrected price. If you already paid, we will never charge you again automatically; we will contact you about any difference.

4. Information we need

• Pickup date, time and address, and your drop-off address.
• Number of passengers and bags.
• For airport pickups, your flight number, so your chauffeur can follow your landing time.
• Any special requests, such as child seats or extra stops.

Please check your details carefully. Your price is based on them.

5. Booking notice

We recommend booking at least 24 hours ahead, and earlier for weddings, events, holidays and early-morning airport rides. For rides needed within a few hours, please call (617) 000-0000 so we can confirm a chauffeur is available.

6. Passengers, luggage and child seats

• Each vehicle has a maximum number of passengers and bags, shown on our website. For safety we cannot carry more.
• Child seats must be requested when you book. If a child needs a seat and none is available, the chauffeur may not be able to start the ride.

7. Waiting time

• Airport pickups: 30 minutes of free waiting after your flight actually lands for domestic flights, and 60 minutes for international flights.
• All other pickups: 15 minutes of free waiting after the booked pickup time.
• After that, waiting time is charged per minute, based on the hourly rate of your vehicle.

8. Changes and extras

You can ask for more time, another stop or other changes before or during your ride, on your booking page or with your chauffeur. Extra time, extra miles, extra stops, extra waiting, tolls and parking are shown to you first, and are added to your total only after you approve them.

9. Payment

Depending on your booking, you can pay online with a secure payment link, pay on the day, or (for business accounts) by invoice. Gratuity is not included unless your price says so.

10. Following your ride

Every booking has a private tracking link, sent by email. It shows your booking status, lets you accept your price, shows your chauffeur’s details once confirmed, and on the day lets you share your location and see when your chauffeur is on the way.

For cancellations and refunds, see our Cancellation & Refund Policy. Questions? Call (617) 000-0000 or email book@onyxchauffeurboston.com.