Terms of Service

Last updated: September 30, 2026

These terms apply when you use our website or book a ride with Onyx Chauffeur Boston (“we”, “us”). By booking, you agree to them, together with our Booking Policy, Cancellation & Refund Policy and Privacy Policy.

1. Our service

We provide chauffeured transportation in and around Boston, including Boston Logan Airport, with licensed and insured chauffeurs. Availability depends on vehicles and chauffeurs on the requested date.

2. Bookings and prices

• Online estimates are for information only. Your booking is made only when you accept the actual price we send you.
• The price covers the trip details you gave us. Changes you request, extra time, miles, stops or waiting, tolls and parking may cost more, and are added only after you approve them.
• Gratuity is not included unless your price says so.

3. Payment

You agree to pay the accepted price and any approved extras, using the payment option agreed for your booking (online link, on the day, or invoice for business accounts). Online payments are processed by third-party providers under their own terms.

4. Passenger responsibilities

• Be ready at the pickup time and place, and give accurate trip details.
• Wear seat belts, follow the chauffeur’s safety instructions, and respect the vehicle’s passenger and luggage limits.
• No smoking or vaping in the vehicle. No illegal substances. Open alcohol only where the law allows and your booking includes it; passengers must be 21 or older to drink.
• Your chauffeur may refuse or end a ride, without refund, if a passenger behaves in an unsafe, abusive or illegal way.

5. Cleaning and damage

If a passenger causes damage or makes the vehicle need special cleaning (for example after smoking, spills or sickness), a cleaning fee of up to $250, or the actual cost of repair, may be charged. We will show you photos and the amount before charging.

6. Delays and circumstances beyond our control

We plan for normal traffic, but we are not responsible for delays caused by traffic, weather, road closures, accidents, airport or security delays, or other events outside our reasonable control. Please allow enough time for important appointments and flights.

7. Lost property

Please check the vehicle before you leave. If you left something behind, contact us as soon as possible and we will try to return it. We are not responsible for items left in the vehicle.

8. Liability

To the extent the law allows, our liability for any claim related to a ride is limited to the price you paid for that ride. Nothing in these terms limits liability that cannot be limited by law.

9. Reviews and website use

Reviews must be honest and about your own ride. We may decline or remove reviews that are abusive, unlawful or not about a real ride. Do not misuse our website, for example by sending false inquiries or trying to access other people’s bookings.

10. Governing law

These terms are governed by the laws of the Commonwealth of Massachusetts.

11. Changes and contact

We may update these terms; the date at the top shows the latest version. Questions? Email book@onyxchauffeurboston.com or call (617) 000-0000.