Cancellation & Refund Policy

Last updated: September 30, 2026

Plans change. This policy explains what happens if you cancel or change a confirmed booking with Onyx Chauffeur Boston.

1. Before your booking is confirmed

If you have only sent an inquiry, or received a price but not accepted it, there is nothing to cancel and nothing to pay. You can simply let us know you no longer need the ride.

2. Airport transfers and point-to-point rides

• Cancel more than 12 hours before pickup: free, full refund.
• Cancel between 12 and 2 hours before pickup: 50% of the ride price.
• Cancel less than 2 hours before pickup, or no-show: 100% of the ride price.

3. Hourly charters, events, weddings and packages

• Cancel more than 72 hours before pickup: free, full refund.
• Cancel between 72 and 24 hours before pickup: 50% of the booking price.
• Cancel less than 24 hours before pickup, or no-show: 100% of the booking price.

4. No-shows

A ride is a no-show if the passenger does not arrive and cannot be reached by the end of the free waiting time, plus any waiting time you asked us for. Your chauffeur will try to call or message you before leaving.

5. Cancelled or diverted flights

If your flight is cancelled or diverted and you tell us before your chauffeur has left for the airport, there is no cancellation charge. We will gladly rebook your ride for your new flight.

6. Changes to a booking

We are happy to change the time, addresses or vehicle when we can. If the change affects the price, we send you the new price to accept. A change of more than 24 hours to the pickup time for a trip inside the cancellation window is treated as a cancellation and a new booking.

7. If we have to cancel

If we cannot provide your ride, for example because of severe weather, road closures or a vehicle problem, we will tell you as soon as possible, try to arrange an alternative, and give you a full refund of anything you paid for that ride.

8. Refunds

• Refunds are made to the original payment method, usually within 5 to 10 business days depending on your bank or payment provider.
• Payment provider fees are not charged to you for cancellations we are responsible for.
• Extras you approved but did not use (for example extra hours you no longer needed) are refunded.

9. How to cancel

Call (617) 000-0000 or email book@onyxchauffeurboston.com with your booking reference (it starts with ONX-). A cancellation counts from the time we receive it. We will confirm it in writing.