Privacy Policy – Onyx Chauffeur Boston

Last updated: September 30, 2026

This policy explains what personal information Onyx Chauffeur Boston (“we”) collects, why, and how we protect it. We only collect what we need to run your rides.

1. Information we collect

When you send an inquiry: your name, phone number, email, trip details (dates, times, addresses, passengers, bags, flight number) and any notes.
Estimates: the price estimate shown to you on our website, so we can see what you were shown.
During your ride (only if you choose): your live location, when you tap Share my live location on your booking page, and any pickup note you write.
Payments: handled by our payment provider (such as PayPal, Stripe or Square). We do not see or store your card number.
Reviews: your rating, review text and the name you choose to show.
Technical information: basic information your browser sends (such as your IP address), used for security, spam protection and limiting abuse.

2. How we use it

To price, confirm, run and support your rides, and to contact you about them.
To give your chauffeur what they need for your pickup: your name, phone, pickup and drop-off, flight, notes and, if you share it, your live location.
To send booking emails, receipts and a request to review your ride.
To keep records for accounting and to resolve questions or disputes.
To send offers and news only if you tick the box agreeing to receive them. You can unsubscribe at any time.

Your location is shared only if you tap the share button, only while your booking page is open, and only with your chauffeur and our team for that booking. Your chauffeur’s location is shown to you in the same way. Shared locations are deleted when the ride ends, and automatically after 24 hours at the latest.

We do not sell your personal information. We share it only as needed with:

your assigned chauffeur;
service providers that help us run our business, such as our website host, email service, payment provider, and the map and address services used by our fare calculator (addresses you type are looked up so we can estimate distance);
authorities, if the law requires it.

5. Reviews

Only customers with a completed ride can review. Your review appears on our website only if you agree and after we approve it, with the short name you choose (for example “Dana W.”). You can ask us to remove it at any time.

6. How long we keep information

We keep booking records for as long as needed for our business and legal obligations, then delete them. Our customer list is kept until you ask us to remove you. Shared locations are deleted within 24 hours.

7. How we protect it

Our website uses HTTPS. Booking details can only be seen by our team through a secure login, and each customer and chauffeur link is private, hard to guess and limited to one booking. No system is perfectly secure, but we take reasonable steps to protect your information.

8. Your choices and rights

Ask to see, correct or delete the personal information we hold about you.
Unsubscribe from marketing emails at any time.
Choose not to share your location; your ride still works.

Email book@onyxchauffeurboston.com or call (617) 000-0000. We may need to confirm your identity before acting on a request.

9. Children

Our website and bookings are intended for adults. Children may ride with a responsible adult, but we do not knowingly collect personal information from children under 13.

10. Changes to this policy

We may update this policy. The date at the top shows when it last changed.

11. Contact

Onyx Chauffeur Boston, Boston, Massachusetts. Email book@onyxchauffeurboston.com or call (617) 000-0000.